Store Policies

Shopping Online is Easy

To shop online, choose a department to browse in or search by keyword for products. Then add individual items to your shopping cart. You can view your cart or check out anytime you like. You can even save your cart as a wish list for future shopping by registering and creating an account on our website! The first time you make a purchase you will Create an Account. Once you have created your account, you will just need to remember your login id and password to access your account for future purchases. If you forget your account password, you can have it e-mailed to you from the account log-in page. When you visit the online store to make future purchases, go to the Manage Account page and log in to use your saved shipping and billing information in the check out.

 

Accepted Forms of Payment

Visa, Mastercard, Discover and Paypal.

 

Sales Tax

Orders placed from within the state of Florida will have sales tax added.

 

Shipping & Handling

All packages are shipped via USPS. We will ship your items within 1 business day whenever possible. If an item is out of stock we will ship it as soon as possible. Please note - we are not responsible for the receipt of shipped packages. Most of our items are shipped with tracking and insurance to cover items damaged in transit but if a package status shows as "Delivered" the USPS wil not allow us to file an insurance claim. If you are ever in question of any of our shipping rates, please do not hesitate to contact us at customerservice@quiltingbythebay.com

Purchases up to $10.00 $5.00 
$10.01 - $99.99 $8.00
Over $100 FREE

 

All Canadian and International packages are shipped via USPS and will ship via USPS Priority mail service. You will be charged actual shipping plus insurance for your parcel. When we receive your order, our shipping manager will send you an invoice for the cost of shipping. Once you pay your shipping invoice we will ship your package. Please note the minimum rate for orders shipping in a flat rate envelope to Canada is $28 USD.

Note: We are not responsible for the receipt of international shipping. If the package is not received we will assist in the tracking request. Any customs, duties or taxes are the responsibility of the customer. If you have any questions concerning shipping fees please send us an email at customerservice@quiltingbythebay.com. If you request estimated shipping costs please provide your complete mailing address with your proposed order.

 

Returns or Order Issues

Returns must have prior approval by phone or email. **Cut yardage and copyrighted materials (books. patterns and laser cut kits) cannot be returned. Any approved returns must be made within 30 days of the date of purchase. All returns should be in the original condition and packaging and have no odor to them. Sale and clearance items are final sales - no returns. Customer pays for return shipping. Your credit card or Paypal account will be credited for the returned item(s) only and may be subject to a 15% restocking fee and shipping charges. Quilting by the Bay reserves the right to issue a store credit for items returned without approval.

If a product in your order in incorrect, damaged or missing, please contact customer service within 5 days of receipt of the order so we can work with you to make it right. Unfortunately we will not be able to replace, reship or refund if we are not notified within those first 5 days.

 

Fabric

Fabric yardage is sold by the yard, our minimum cut is 1 yard unless otherwise indicated. 

 

Patterns

Every effort has been made to ensure that all patterns are error free. All the information is presented in good faith, however no warranty or guarantees can be given regarding results as Quilting by the Bay has no control over how instructions are executed. Therefore, we assume no responsibility for the use of this information or damages that may occur as a result. Please make sure to check the manufacturer or pattern designer website for pattern updates and or errata, prior to starting the project.

 

Images

Quilting by the Bay strives to provide the best image representation possible for all products and to achieve the highest level of color accuracy and image sharpness without compromising system efficiency. We cannot guarantee how images will appear to you due to how varying computer and monitor systems display color differently. All images on this site are the property of Quilting by the Bay. Use of any of the images on this site by anyone other than the owner of this site, without prior written permission, is unlawful and strictly prohibited.